Refund and Return Policy

At eHypermart.in, we strive to provide high-quality products and ensure customer satisfaction. If you are not fully satisfied with your purchase, we offer returns and refunds under specific conditions. Please read our policy carefully.

1. Eligibility for Returns & Refunds

We accept returns and refunds only for misprinted, defective, or damaged products.

✔ You can request a return or refund if:

  • The product is misprinted, damaged, or defective upon arrival.
  • The request is made within 7 days of receiving the product.
  • The item is unused and in its original packaging.

🚫 We do not accept returns or refunds for:

  • Change of mind or incorrect size selection (as all products are Print-on-Demand).
  • Personalized/customized orders, unless the product has a defect.
  • Products damaged due to customer mishandling.
  • Returns requested after 7 days from delivery.

2. How to Request a Return or Refund

To initiate a return, follow these steps:

📩 Step 1: Email us at support@ehypermart.in or WhatsApp us at [Insert WhatsApp Number] with:

  • Your Order Number
  • Clear images of the defective or misprinted product
  • A brief description of the issue

📦 Step 2: Once your request is approved, we will provide return shipping instructions.

💰 Step 3: Upon receiving the returned item, we will inspect it and process the refund or replacement.

3. Refund Process

✔ If eligible, refunds will be issued to your original payment method within 5-7 business days.
✔ If a refund is not approved, we may offer store credit instead.
✔ Shipping costs are non-refundable, except in cases of defective products.

4. Exchanges & Replacements

✔ We offer replacements for defective items, depending on availability.
✔ If the product is out of stock, you may choose a refund or another item of equal value.

5. Order Cancellations

  • Orders can be canceled within 6 hours of placement.
  • After 6 hours, orders enter production and cannot be canceled.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank statement.
  2. Contact your bank or payment provider (it may take time for the refund to reflect).
  3. If the issue persists, email us at support@ehypermart.in.

7. Contact Us for Assistance

For any refund or return-related queries, contact our support team:

📩 Email: support@ehypermart.in
📲 WhatsApp: +91 7045318198

📍 Business Hours: Monday – Friday (10 AM – 6 PM IST)

🔹 By purchasing from eHypermart.in, you agree to this Refund & Return Policy.