Privacy Policy

Last Updated: 16 February 2025

At eHypermart.in, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Personal Information: Name, Email, Phone Number, Address
  • Payment Information: Payment details are handled securely by third-party payment providers (PayU). We do not store or process any payment information on our servers.
  • Cookies & Tracking Data: We use cookies and analytics tools to improve our website experience.

2. How We Use Your Information

We use your information to:
✔ Process and deliver your orders (Order processing time: 5-10 business days)
✔ Improve our website through analytics tracking
✔ Provide customer support via Email & WhatsApp
✔ Prevent fraud and ensure website security

🚫 We do not send promotional emails or SMS.

3. Order Processing & Fulfillment

  • Processing Time: 5-10 business days (varies by location).
  • Order Cancellations: Can be requested within 6 hours of placing the order.
  • Delivery: We offer Free Home Delivery across India for all products.

All orders are fulfilled by our trusted Print-on-Demand partner, Qikink.

4. Returns & Refund Policy

We accept returns only for:
✔ Misprinted or damaged products

💰 Refunds: If your return is valid, we will issue a refund to your original payment method. If your claim is rejected, we may offer store credit instead.

📩 To request a return, contact us via Email or WhatsApp.

5. Data Sharing & Retention

✔ We do not sell or share your personal data with third parties for marketing.
✔ We share analytics data to improve website functionality and user experience.
✔ We retain customer data for 6 months before securely deleting it.

6. Security Measures

🔒 We use secure encryption and third-party payment processing (PayU) to protect your financial data.
🚫 We do not store or process any payment details on our platform.

7. Legal Compliance

We comply with India’s IT Act & Consumer Protection Laws to ensure your data and rights are protected.

📌 Your Rights:
✔ You can request access to, correct, or delete your personal data.
✔ You can disable cookies in your browser settings at any time.

8. Data Deletion Request

At eHypermart, we respect your right to control your personal data. If you wish to request the deletion of your personal data from our platform, you may do so using the following methods:

  1. Manual Request: You can contact us at support@ehypermart.in with the subject “Data Deletion Request”, and we will process your request within 30 days.
  2. Meta Data Deletion Callback: If you have used Facebook to sign in or interact with our platform, you may request data deletion through your Facebook account settings. When you remove our app or revoke data access, Facebook will send us a signed request, and we will process the deletion accordingly.

Once we receive your request, we will:

  • Confirm receipt and provide a tracking ID.
  • Process your request within the legally required timeframe.
  • Inform you if any data cannot be deleted due to legal or operational obligations.

9. Contact Us

For any privacy-related concerns, returns, or support inquiries, contact us:

📩 Email: support@ehypermart.in
📲 WhatsApp: +91 7045318198

📌 By using our website, you agree to this Privacy Policy. If we make any changes, we will update this page.